Terms of Service

By accessing and using the CloudConvert service, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms of Service outlined below. These terms apply to the entire website and any API usage. This service is operated by Lunaweb GmbH, Gruenwald (Germany). We may choose to correct or amend these Terms of Use at any time. If changes occur, we will clearly indicate them at the top of this page with the date of modification.

April 12, 2022: Updates of the sections Allowed Usage, Liability and Termination.

Allowed Usage

Don’t be evil and do bad things with our service. Don’t build a raw file conversion service on top of CloudConvert.

This service offers functionality to convert and modify files of different file formats. This service is provided through web interface, API, and mobile apps. You agree to comply with the policies and limitations concerning the use of the CloudConvert service, including, without limitation, the maximum consumed time (“conversion credits”) of conversions done through the service, the maximum number of files a user may upload through the service, and the maximum size of the files a user may convert through the service. You agree not to bypass these policies by any means (e.g., creating multiple accounts).

You agree to not reverse-compile or decompile, analyze, reverse-engineer, reverse-assemble or disassemble, unlock or otherwise attempt to discover the source code or underlying algorithms of CloudConvert or attempt to do any of the foregoing in relation to the CloudConvert service.

You agree to only use the CloudConvert API as an integral component of your software which adds significant value and substantial functionality. For greater certainty, you agree to not offer a raw file conversion service as stand-alone product using the CloudConvert API.

Packages

Make a one-time payment. Packages do not expire.

By buying a prepaid package you can extend the allowed usage of the service (“conversion credits”). All payments are one-time prepaid payments and are not refundable. Prepaid packages will be activated on your account as soon as we receive your payment. The credits of your package will not expire as long as you do not terminate your account.

Subscriptions

Pay by the month. Unused credits will expire.

Subscriptions add a monthly credit to your account. Unused credits will expire at the end of the billing period. Payments are not refundable. The subscription will be activated on your account as soon as we receive your payment and will be renewed one month after your payment. You can cancel your subscription at any time on the CloudConvert website, which will take effect at the end of the billing period. You can change your subscription to a different plan at any time, but the remaining credits of the current billing period will expire.

Auto Refill Packages

You will be charged when 95% of your credits are consumed.

By enabling the “Auto Refill” option, you agree to be charged your chosen package automatically, if your previous package is consumed by 95%. You are responsible for monitoring your account to prevent unwanted payments. The Auto Refill option can be cancelled at any time.

Availability of Service (SLA)

We guarantee 99.9% uptime. If we fail, you get your money back.

We will use commercially reasonable efforts to make each service available with a monthly uptime percentage of at least 99.9%. The monthly uptime percentage is calculated by subtracting from 100% the percentage of minutes during the month in which the service is not available. In the event CloudConvert does not meet this availability, you will be eligible to receive a refund as described below.

Refunds

In the event of noncompliance, you get 1% of the total amount of the last invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount. To receive a refund, you must submit a claim, which contains at least the following information:

your request logs that document the errors and corroborate your claimed outage

the dates and times of each unavailability incident that you’re claiming